General terms and conditions

§ 1 Formation of the contract

These General Terms and Conditions (GTC) of airportLiner GmbH & Co. KG (hereinafter referred to as “airportLiner”) describe how the contract of carriage is concluded through proper booking and confirmation of the information. In particular, a contract of carriage is not concluded if the customer has provided incomplete or incorrect information regarding the purpose of the contract. airportLiner is entitled to have trips carried out by service providers.

§ 2 Content of the contract

The travel service results from the description of the booking. However, airportLiner must reserve the right to make changes to the service, insofar as they do not affect the core of the service. The content of the services is described in the respective current execution guidelines. The prices are valid for one pick-up address and one way.

§ 2.1 Entitlement to carriage

Due to the collective traffic, waiting times within reason cannot be ruled out when picking up passengers at the airport during scheduled landings.
Early landings or delays of arriving flights can lead to longer waiting times. The airport transfer operates in collective service during regular flight times. Last departure time is after the baggage of the last scheduled landing has been cleared. Otherwise, the arrival times indicated in the booking documents are binding for us. Passengers are obliged to inform us immediately of any rebooking that takes place after the order has been placed. Short-term changes of the flight number must be notified by telephone. In case of non-notification, the obligation to carry expires.

§ 2.2 Duty to cooperate

In the case of delays that are already known to the traveler at the departure airport, the traveler has a duty to cooperate. airportLiner must be informed of the expected new arrival time in Munich so that appropriate transport capacities can be provided at the airport at the new arrival time. If this delay is after the last regular arrival time. This can no longer be handled with our last scheduled transfer, the right to transportation in the airport shuttle expires. Upon agreement, transportation can then take place in an individual transfer at a higher cost.

§ 2.3 Exceptional situations

Force majeure means strikes, war, civil unrest, natural and other disasters, orders of the authorities, extremely bad weather conditions, as well as unforeseeable traffic disruptions. They are also not, or only to a limited extent, to be absorbed by airportLiner, so that even longer waiting times are to be accepted by the customer.

§ 2.4 Pick up times

The determination of the pick-up times for passengers in the airport shuttle is the exclusive responsibility of airportLiner. They result from the travel time, congestion buffers and the regulations of the charter and scheduled airlines.

§ 2.5 Baggage

Two suitcases and one piece of hand luggage per person are carried in the airport shuttle at no extra charge. Excess baggage and bulky luggage are subject to surcharges, as in these cases larger vehicles usually have to be used. The surcharges can be found in our current price list. Excess baggage that has not been declared can only be transported in exceptional cases and against payment of an appropriate surcharge. The amount of the additional charge depends on the necessary additional logistics effort.

§ 3 Fares

The price stated in the latest published price list at the time of booking must be paid by the start of the booked journey. Please note that additional costs may be incurred for bookings made at shorter notice than 12:00 am the day before, which will be announced at the time of booking.

§ 4 Cancellations / Refunds

Both contracting parties are entitled to a right of cancellation in accordance with the statutory provisions.

In the event of cancellation, there is no entitlement to a refund of the advance payment made. Cancellations can be made in writing by e-mail to or in due time by mail to airportLiner GmbH & Co. KG, Siemensstraße 5, 93055 Regensburg, Germany.

§ 4.1 Refunds

In principle, cancellations with advance payment trigger a processing fee of at least 15%.

In the event of a cancellation by the passenger for individual bookings up to 48 hours before the start of the order, a flat fee of 50% of the agreed fare is generally payable.

If a cancellation is made up to 12 hours before the start of the order, a cancellation fee of 75% of the agreed fare is due.

In case of non-appearance of the passenger at the agreed time, the already paid fare will be retained in full or the fare will be charged in full.

The customer is free to prove that airportLiner has incurred a lower damage. In the case of major events, the cancellation rules may undergo a temporary adjustment. Please ask our team.

§ 4.2 Free cancellation option

If you have chosen a free cancellation option with € 4 per Munich airport transfer, the following conditions apply to this case.

A “free cancellation” must be communicated by telephone to airportLiner at least 16 hours before the scheduled transfer, stating a valid reason.

In case of timely cancellation by telephone, the traveler will then not incur any processing fees.

For prepaid transfers, we will then refund the transfer costs immediately. Without cancellation cost protection, the general cancellation conditions apply with the corresponding processing fees.

§ 5 Meeting points at the airport

In the event of failure to notify the customer of his/her non-appearance, the total fare is owed as compensation. However, the customer reserves the right to prove to airportLiner that the actual damage incurred is less. It is the responsibility of the traveler to effect the receipt of the cancellation notice. The respectively agreed meeting point at the airport is binding.

§ 6 Behavior in the vehicle

There is a legal ban on smoking, wearing seatbelts and eating food in the vehicle. airportLiner has a claim against customers for reimbursement of costs and expenses necessary for the removal of damage and contamination caused by passengers to the vehicle.

§ 7 Liability

airportLiner is liable within the scope of due diligence of a prudent businessman for the conscientious preparation and proper provision of the transportation service. The risk of confusion when unloading from the baggage is borne by the respective passenger. Liability for luggage confusion is excluded. In the event of force majeure, as well as unforeseeable sudden traffic disruptions, any liability of airportLiner for the desired arrival time is void. As far as insurance coverage exists within the framework of the legal liability insurance. airportLiner is liable to the customer in case of damage within the framework of the legal regulations. As far as the liability insurance is not liable, the liability of airportLiner is limited to the amount of three times the agreed total fare. Furthermore, airportLiner is only liable for gross negligence, if an essential contractual obligation is violated, which is of special importance for the customer.

§ 7.1 Desired arrival at the airport

If the customer chooses a desired arrival at the airport, which is just before the departure time the customer alone bears the risk of delay. For scheduled flights in Schengen countries less than 60 minutes, for all other less than 120 minutes or less than the specifications of the airline. The customer is obligated to cooperate immediately in the event of service disruptions, to avoid possible damages or to keep them as low as possible. In particular, the customer is obligated to bring any complaints regarding the service to the attention of airportLiner immediately in writing. No later than 14 days after the end of the trip made in connection with the service.

§ 8 Duty to provide information in accordance with the Consumer Dispute Settlement Act (VSBG):

We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board. Consumer information on alternative dispute resolution in accordance with Regulation (EU) No. 524/2013: The European Union’s Internet platform for online dispute resolution (so-called “ODR platform”) for consumers can be accessed via the following link:

§ 9 Severability clause

Should any of the above clauses be invalid, this shall not affect the validity of the contract. Invalid clauses shall be replaced by the statutory provisions.

(Status from General terms and conditions: February, 9 2023)